Shipping policy

Shipping & Delivery Policy

LE MATÉRIEL BEAUTY HOUSE

Effective Date: October 9, 2026

At LE MATÉRIEL, we believe the experience of receiving your skincare should be as thoughtful as the ritual itself.

We are committed to making your shopping experience simple, transparent, and reliable.

Order Processing

Orders are carefully prepared through our fulfillment partners.

Most orders containing 1–20 products require approximately 3 business days for processing before shipment.

Processing times may be extended during holidays, periods of high demand, or circumstances requiring additional quality checks.

Business days exclude weekends and applicable public holidays.

Shipping & Delivery Times

For orders shipped within the United States, standard delivery generally takes approximately 3-6 business days after processing.

Most standard U.S. orders are therefore estimated to arrive within 5-8 business days from the start of processing.

Delivery estimates are not guaranteed. Actual delivery times may vary based on location, carrier operations, weather, and other circumstances.

If an order is significantly delayed, we will provide assistance and updates as appropriate.

Shipping Rates

We are pleased to offer complimentary standard shipping on eligible orders of $138 or more.

For orders below $138, shipping charges will be displayed at checkout before payment.

Free shipping eligibility is calculated using the qualifying order subtotal after applicable discounts and before taxes.

Shipping promotions may be subject to geographic restrictions or additional conditions disclosed at checkout.

Order Tracking

Once your order ships, tracking information will be provided by email when available.

You can use the tracking link to follow your package's progress and view its estimated delivery date.

Please allow time for the shipping carrier to update its tracking system after your order has been dispatched.

Shipping Destinations

We currently offer shipping to eligible addresses within the United States.

Available shipping destinations and delivery options are confirmed at checkout.

We do not currently offer international shipping through our storefront.

Incorrect Shipping Information

Please review your shipping address carefully before completing your purchase.

If you notice an error after placing your order, contact us immediately through our website.

We will make reasonable efforts to assist with address corrections, but changes cannot be guaranteed once an order has entered processing or shipment.

Delayed, Lost, or Damaged Packages

If your order arrives damaged, is missing items, or appears to be lost in transit, please contact our customer care team.

Include your order number, a description of the issue, and photographs when applicable.

We will investigate the matter with our fulfillment and shipping partners and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.