Refund policy

Return & Refund Policy

LE MATÉRIEL BEAUTY HOUSE

Effective Date: October 9, 2026

At LE MATÉRIEL, every product is selected with intention, and every customer experience matters.

We are committed to providing quality skincare and thoughtful service. Please review our return and refund policy before placing an order.

Returns & Exchanges

Due to the personal nature of skincare products and our customized fulfillment process, we generally do not accept returns or exchanges for change of mind, personal preference, or products ordered in error.

This includes opened and unopened skincare products, except where otherwise required by applicable law.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact our customer care team as soon as possible, preferably within 14 days of delivery.

To help us resolve your concern efficiently, please provide:

Your order number
A brief description of the issue
Clear photographs of the affected product and its packaging, when applicable

We will review your request and determine an appropriate resolution, which may include a replacement or refund.

Please do not discard damaged products or packaging until your request has been reviewed.

The 14-day reporting period is a preferred timeframe for prompt assistance and does not limit any rights you may have under applicable law.

Refunds

When a refund is approved, it will be issued to the original payment method whenever possible.

Please allow up to 10 business days after the refund is processed for the funds to appear, depending on your financial institution. Processing times may vary.

If you have not received an approved refund after this period, please contact our customer care team.

Order Cancellations

If you need to cancel an order, please contact us immediately.

Orders may enter processing shortly after purchase. Once an order has entered production or fulfillment, cancellation may no longer be possible.

If cancellation is possible and approved, we will issue a refund to the original payment method.

Lost or Missing Packages

If your package has not arrived by its estimated delivery date, please contact us with your order number.

We will review the tracking information and work with our fulfillment and shipping partners to investigate the issue.

Where appropriate, we will arrange a replacement or refund based on the circumstances and applicable consumer protection laws.

Return Shipping

Please do not send products back without contacting us first.

For approved returns involving damaged, defective, or incorrect products, we will provide instructions and arrange or cover any required return shipping.

We do not accept unsolicited returns, and we cannot guarantee reimbursement for unauthorized return shipping expenses.